Our
third session on Principles of Organization and Management dealt with differences
between craftsmanship and modern management and the right mix of ingredients
necessary for modern management. So how does one bring out the differences
between the two in a management classroom?? Read on to know the answer.
Tower
Building Activity:
An
individual from the class was asked to come forward and build a tower using a
set of blocks. After listening to the ground rules involved in it, the
individual built a tower that was 16 blocks high. Kudos to him for that as he
went about doing his job with clinical perfection. Dr. Mandi referred to this
activity as an act of craftsmanship as only one person's skills were involved
in building the tower.
Modern
Management:
So
much for craftsmanship. So why does one need modern management after all if one
man could be so effective. But the fact remains that in an organization, the
activities require a lot of co-ordination between individuals and among
departments. This is necessary to meet the objectives of the organization.
To
stress the importance and the complexity involved in teamwork, a group of 3
people were asked to come up and execute the same task (tower building). The
three people were assigned the roles of:-
1. Manager:
Responsible for developing a strategy in order to meet the objective.
2. Instructor: The interface between the
manager and the worker.
3. Worker: The one who takes instructions and
goes about building the tower.
The
above-mentioned activity beautifully brought out the complexities involved in
modern management as against that of craftsmanship.
Salient
features of Modern Management:
1.
Manager holds the authority. In the case of craftsmanship, the worker calls the
shots.
2. Interdependency
is more in modern management.
3.
There's delegation of responsibility.
4. Alienation can be high whereas in the craftsmanship,
there are high chances that the worker is satisfied.
5. Bundling of the right things also becomes necessary in
the case of modern management.
3
E's of Management:
1. Effectiveness: The ability of
a process of to achieve the desired result. It's a non-quantifiable character.
2. Efficiency: It is the ratio
of the output achieved to the input required in a process. It's a quantifiable
character.
3. Excellence: This is the
ultimate motive of any organization. The formula for the excellence of any
organization goes like this:
Excellence
= Efficiency * Effectiveness
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