Motivation is an art. You
need it in every sphere of life and more so in management for it's a
prerequisite for managers to keep their employees motivated through trying
times. Douglas McGregor's 1960 publication on Theory X and Theory Y managers
has been a motivation bible for organizations for ages now. It talks about two
completely contrasting theories of motivation and their impact on the mindset
and performance of employees.
Theory
X Managers:
These managers believe
that employees are inherently lazy and disinterested and that their sole aim is
to earn money. They feel that employees try to evade work. Hence, they feel the
need for a hierarchical structure which maintains control at every level of the
organization. They also like to have comprehensive control mechanisms in place.
Such managers tend to blame the employees in most situations instead of taking
stock of the system, the training, and the environment at the workplace.
Theory
Y Managers:
Managements that
function based on this theory assume that employees are ambitious and
self-motivated. Such managers seek enthusiasm in their employees and assume
that employees see work as an end in itself. They also urge the employees to
explore their creative realms which can improve the productivity of the
organization.
The picture below gives
an illustration of both kinds of managers:
Moving forward, we now analyze the
reactions of both types of managers to various situations:
Situation
1: Employee
dislikes his work and manager assumes he is lazy.
Such a situation is seen
in those organizations which lack clarity in goal-setting and their directive
principles are not in place. The employees tend to lose their motivation to
perform better under such circumstances. The manager, instead of taking steps
to motivate the employees, lets the situation go out of control and the
organization falls into sickness.
Situation
2: Employee
likes his work and manager assumes he is lazy.
Such a situation has great
potential to land an organization in trouble as the best of the employees tend
to lose motivation and quit the organization. This is because, although the
employees are skillful, hardworking and motivated to extend their limits, the
manager doesn't allow them to realize their potential. This leads to
frustration among the employees and the organization suffers.
Situation
3: Employee
dislikes his work and manager assumes he is not lazy.
This situation is typical of a
place that involves repetitive work but loads of money. Although the employees
are frustrated due to lack challenges at work, or due to any other reason, the
manager gives it his all to motivate the employees. Department change,
performance incentives etc. are ways to motivate the employees. Such managers
generally end up being successful in their pursuit for excellence.
Situation
4: Employee
likes his work and manager assumes he is not lazy.
This is a dream
situation for any organization. Employees are ready to push their limits and
the management is open to their ideas. The management motivates the employees
to think out-of-the-box at every major step. This results in a win-win
situation for the management and the employees. The organization also benefits
immensely from the same.
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